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Systems Support Analyst

The future you want is within reach. Let's build it together.

At PCL Constructors Inc., part of the PCL Family of Companies (PCL), we don't just build projects --  we build opportunities, careers and communities. We are 100% employee-owned, every employee has a stake in our success, and that shared commitment drives how we work, grow and lead in the construction industry.

 

We're a team of builders who care deeply about what we create and who we build with. That includes you. We are not only shaping the future of construction, we are also committed to shaping the future of your career.

 

As a Systems Support Analyst for PCL Constructors Inc. in Edmonton, Alberta (Corporate), you'll be the primary contact for the business when there are issues/problems or questions with systems and technology. With a primary focus on customer service, this role plays an integral part ensuring resolution of issues and problems for our customers. They contribute to the knowledge management process by documenting resolutions for future reference.

 

Why Choose PCL?

 

Choose a career with rewards that matter. PCL's total rewards are designed to support your growth, well-being and future success -- because when you succeed, we all do. Our offerings could include:

  • Employee ownership opportunities that build long-term value
  • Annual discretionary performance bonuses
  • RRSP, TFSA, Pension Contribution Options
  • Flexible medical, dental and vision benefits
  • Prescription drug coverage and virtual care services
  • Life, AD&D and disability insurance
  • Paid parental leave and family care support
  • Health and lifestyle spending account options
  • Mental health and wellness support, including Employee Assistance Programs
  • Career growth pathways, leadership development and mentorship programs
  • Access to world-class training through PCL's College of Construction and professional development courses
  • Ongoing opportunities to learn new skills, explore different roles and grow your career across sectors and regions

 

Here's how a Systems Support Analyst for PCL Constructors Inc. within Edmonton NAHQ contributes to our team:

 

This position is being offered as a 15-month contract.

Responsibilities

  • Acts as the support contact for all business groups.
  • Owns the escalation of incidents to resolutions including collaboration with internal and external resources.
  • Develops and maintains strong customer focused relationships with all stakeholders.
  • Resolves and completes assigned service incidents and requests.
  • Creates and maintains technology documentation and processes for use by other team staff.
  • Acts as the technical support contact for system administrators.
  • Escalates through defined support channels.
  • Participates in proof of concept for new applications.
  • Other duties as required.

Qualifications

  • Diploma/degree in computer technology or a related discipline from a recognized postsecondary institution.
  • 5 years of progressive experience in a related field.
  • Intermediate technical writing, process mapping, and documentation skills. Intermediate experience with:
    • ticketing systems, ServiceNow preferred.
    • Microsoft operation systems and applications
    • computer hardware
    • mobile devices
    • computer network troubleshooting
    • construction software applications preferred
    • common business suites (HR, Finance, etc.)
  • Ability to work independently and with geographically dispersed resources.
  • Ability to learn independently and stay current with new technologies.
  • Ability to develop and maintain effective stakeholder relationships.
  • Flexible and reliable worker, and able to prioritize multiple tasks.
  • Ability to think logically, analytically, and constructively express ideas and concepts.

Your Work Has Purpose Here

 

PCL projects are where life happens, where communities connect, careers begin, and progress is made. Regardless of the type of project, we are building something bigger: a future that's inclusive, resilient and full of opportunity.

 

At PCL Constructors Inc., we are committed to creating a workplace where everyone belongs. We value the diverse experiences, identities and perspectives our employees bring. Employment decisions are based on merit, potential and the drive to make a difference, regardless of race, gender, age, ability or background.

 

We know everyone's needs are different, if you require accommodation during the application process, please contact careers@pcl.com and include the position and location of interest.

 

This recruitment process does not involve the use of artificial intelligence (AI) to screen, assess, or select applicants. All hiring decisions are made by human reviewers.

 

Company: PCL Constructors Inc.

Primary Location: Edmonton, Alberta (Corporate)

Job Title: Systems Support Analyst

Requisition ID: 11766

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