Desktop Support Representative
The future you want is within reach. Let’s build it together.
At PCL Construction Enterprises, Inc., part of the PCL Family of Companies (PCL), we don’t just build projects—we build opportunities, careers and communities. We are 100% employee-owned, every employee has a stake in our success, and that shared commitment drives how we work, grow and lead in the construction industry.
We’re a team of builders who care deeply about what we create and who we build it with. That includes you. We are not only investing in what’s next in construction, we are investing in what’s next for your career.
Why Choose PCL?
Choose a career with rewards that matter. PCL’s total rewards are designed to support your growth, well-being and future success—because when you succeed, we all do.
Our offerings could include:
- Employee ownership opportunities that build long-term value
- Annual discretionary performance bonuses
- 401(k) with company match
- Industry-leading medical, dental and vision benefits
- Prescription drug coverage and telemedicine services
- Life, AD&D and disability insurance
- Paid parental leave and family care support
- HSA or FSA for healthcare, dependent care and transportation
- Mental health and wellness support, including Employee Assistance Programs
- Career growth pathways, leadership development and mentorship programs
- Access to world-class training through PCL’s College of Construction and professional development courses
- Ongoing opportunities to learn new skills, explore different roles and grow your career across sectors and regions
Here's how a Desktop Support Representative for PCL Construction Enterprises, Inc. within our Solar District contributes to our team:
Responsibilities
- Resolves user-reported problems using available tools and following procedures and policies for handling support cases.
- Actively seeks out issues, problems, and opportunities, and creates solutions.
- District jobsite setup and turndown, including remote support.
- Creates and delivers technical training and other knowledge resources.
- Administers and monitors district office and construction site server resources and technology solutions to ensure optimal operation, and responds to issues.
- Accurate and timely logging of problems, and resolutions to problems, in problem-management database.
- Proactively assists other team members with technical issues.
- Solicits feedback from operational project teams to identify innovations, challenges, and issues.
- Provides implementation support on corporate and regional initiatives.
- Position involves up to 25% travel within the U.S
Qualifications
- High school diploma or equivalent required.
- Bachelor’s or Associate’s degree in computer technology or a related discipline.
- Co-op/internship or relevant experience preferred.
- Effective verbal and written communication skills, with the ability to communicate complex ideas and concepts clearly and concisely.
- Basic problem-solving and troubleshooting skills.
- Organizational and time management skills, with the ability to multitask and prioritize own work.
- Results-oriented and able to meet deadlines.
- Knowledge of change management methodologies an asset.
- Ability to establish and maintain effective stakeholder relationships.
Your Work Has Purpose Here
PCL projects are where life happens, where communities connect, careers begin, and progress is made. Regardless of the type of project, we are building something bigger: a future that's inclusive, resilient and full of opportunity.
At PCL Construction Enterprises, Inc., we are committed to creating a workplace where everyone belongs. We value the diverse experiences, identities and perspectives our employees bring. Employment decisions are based on merit, potential and the drive to make a difference, regardless of race, gender, age, ability or background.
We know everyone's needs are different, if you require accommodation during the application process, please contact careers@pcl.com and include the position and location of interest.
Company: PCL Construction Enterprises, Inc.
Primary Location: Houston, Texas
Job Title: Desktop Support Representative
Requisition ID: 11217
Nearest Major Market: Houston